Connecting with staff
During periods of change – from new digital systems to restructuring or growth – there’s often a gap between what leaders intend and what staff experience. Insight-led communication helps build engagement and trust, for a clearer vision and a happier workforce.
Typical challenges I help clients solve:
- Disconnect between leadership messages and day-to-day realities
- Low engagement with digital transformation or new initiatives
- Limited safe spaces for honest feedback or challenge
- Unclear internal communication during restructure or growth
- Concerns and grievances left unaddressed
How I help
I support leaders to work through ideas and shape a clear, confident narrative that rebuilds trust and brings people with them.
During periods of change, I act as a neutral external partner, gathering honest feedback and helping make sense of it.
Through one-to-one conversations and team sessions, I uncover people’s aspirations and concerns and turn those findings into clear strategy, messaging and tone of voice.
My work often sits alongside wider transformation programmes – using communication to build clarity and engagement, encourage adoption, and support staff wellbeing.
“It has been a privilege to work with Eleanor. She has brought clarity and practical usefulness to our work.”
Professor Michael West CBE
Senior Visiting Fellow, The King’s Fund | Professor of Organizational Psychology, Lancaster University | Emeritus Professor, Aston University