Ideas drive change.
Let’s turn yours into genuine impact.
Hi, I’m Eleanor, an award-winning health communication and engagement consultant and coach.
I help health organisations develop clear, human communication that people trust, understand and act on – from insight through to delivery.
I’m writing a book for Routledge about exactly this – how to engage people and build trust in health communication – because it’s a growing problem and the thing I care about most.
People reach out to me when things feel stuck: when the usual approaches aren’t working, or things are too complex and multi-layered to unpick alone.
I work with healthcare providers, charities, universities, thinktanks and start-ups, helping them work out what matters, articulate it clearly and make real change happen.
My starting point is always deep listening. Together, we break down assumptions and uncover what’s really going on – for you, the people around you, and the people you need to reach.
Everything I do – from insight and strategy to content, coproduction and coaching – is built on that foundation.
Why good ideas stop short
Too often when people don’t engage – not attending clinics, taking shortcuts around new systems or just feeling uninspired by our ideas – we do more of the same: more emails, more information, more frustration. But if those approaches are built on our own assumptions, doing more won’t fix it.
I start with listening, to understand what’s really going on – for the people you’re trying to reach and the colleagues you’re trying to bring with you. That shift, from assumption to curiosity, is what reveals how to earn trust. Then things can really start to move.
The result: genuine human connection that engages people and builds trust.
Who I work with
I work with people and organisations across every aspect of health and social change – from frontline clinical teams, research institutions and integrated care systems to health tech start-ups, independent healthcare providers, global health organisations and health charities.
Most of the people I work with fall into one of four groups shown below. Click on each box to learn how I can help you.
Why work with me?
- Award-winning – 2025 CharityComms Inspiring Communicator award winner, for work putting lived experience first
- Beyond assumptions – Going beneath the surface to understand what people really think, feel and value.
- Results-focused – Designing for real-world outcomes, from competence and confidence to clinic attendance
- Ideas to delivery – Insight, coaching, strategy, coproduction, content and film
- Joined-up thinking – Spanning leadership, systems, culture, behaviour change and health technology
- Trusted – 20+ years across health and social change including 10 years at The King’s Fund. Institute of Leadership and Management level 7 coach and mentor. Currently writing a book for Routledge on health engagement and trust.
“Eleanor’s mentoring left me with a well-received report but also renewed resilience and optimism.”
NHS policy lead
“It has been a privilege to work with Eleanor. She has brought clarity and practical usefulness to our work.”
Professor Michael West CBE, Senior Visiting Fellow, The King’s Fund
Professor of Organizational Psychology, Lancaster University Emeritus Professor, Aston University
“Eleanor is a skilled and thoughtful communicator. She is a joy to work with and has helped us deliver work that has gone on to have significant impact. I cannot recommend her highly enough.”
Dr Jill Maben OBE
Professor of Health Services Research and Nursing, University of Surrey
“Eleanor brings with her a great talent for understanding audience need, a commitment to engaging storytelling, and an ability to develop content that really hits the spot.”
Katie Mantell
Former Chief Engagement Officer, UCL Partners
“Eleanor’s ability to translate complex issues and data into simple messaging has been invaluable.”
Gillian Garratt
Former Corporate communications, NHS England
“We’ve been delighted with the clarity Eleanor brings.”
Chris Graham
CEO, Picker Institute
“Eleanor has a great way of creating a safe, open space to reflect.”
Dr Knut Schroeder
Founder, Expert Self Care Ltd
“Through working with Eleanor, I found my voice
to communicate clearly and with courage.”
Charity sector CEO
